TUI welcomes CAA action over breach of ATOL regulations

TUI Travel has said that it welcomes the CAA decision to reclaim funds from agents who unlawfully sold travel packages without the protection of the ATOL scheme.

In a statement issued on Friday, the CAA announced that it would take action against those agents who unlawfully sold accommodation and other services as part of a package with tickets on failed XL operators Freedom Flights and Pure Flights.

The managing director of TUI in the UK and Ireland, Dermont Blastland, said: “We desperately need an environment for customers so that when they book holidays they can be 100% certain whether they are protected or not.”

He added: “We continue to urge the Government to undertake a fundamental review and overhaul of this area of regulation for the benefit of the British public and the industry as a whole.”

The ABTA chief executive remarked on the CAA statement, saying: “We wholeheartedly support the CAA in their action against companies illegally organising package holidays as we agree that any agent who sells a package should have in place proper financial protection.”

Mark Tanzer, the ABTA chief executive, added: “We do however, remain concerned that the lack of transparency makes it difficult for the travel industry and its customers to understand and we urge the government again to review this complex issue.”

Thanks to www.travelmole.com for the above quotes, for more information on this article please visit their website.

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