Suvarnabhumi gets some higher marks

When the new international airport in Bangkok, Thailand opened in September of 2006, the airport named Suvarnabhumi by the King himself didn’t exactly pull in rave reviews. People complained about the long jetways, lack of food in waiting areas and what must be the most uncomfortable chairs in any world airport. Not to mention the corruption allegations for construction contracts and the cracks in the runway that had the old airport open to alleviate some of the traffic.

A survey recently carried out by Airports of Thailand, passengers averaged out at a score of 4.01 out of 5 on their satisfaction with the airport, up from 3.82 the last time the survey was carried out.

Those surveyed were asked to rate the quality in six areas: immigration and safety screening, passenger facilities, helpfulness of airport staff, check-in, getting around and arriving and departing from the terminal.

General manager of Suvarnabhumi International Airport Serirat Prasutanond said, “Even though the results gave us some encouragement and led the way to the areas where improvements are needed, we still have a lot of deficiencies that need to be corrected.”