Jet2.com adds a fuel charge to its flights

Just recently the Chief Executive Officer of Jet2.com, Philip Meeson, publicly defended the company against attacks from competitor RyanAir. Michael O’Leary with RyanAir claimed that because of the rising fuel costs smaller air carriers were bound to go out of business and he directly named Jet2 as one of those carriers.

Philip Meeson’s response was simply that “Jet2.com has bought all its fuel for this summer, this coming winter and next summer at attractive rates” and that “Our passengers can rely upon on us for many, many years to come.”

After the comments by Philip Meeson it might come as a surprise that Jet2.com has added a fuel surcharge to their flights. This surcharge however was hidden on the last page of the booking process. Customers thought that they were purchasing tickets at one price that included tax and noted surcharges but on the last page where the payment method would be entered a new higher price appeared. It was at this point in the booking process that customers were made aware of the new surcharge.

Jet2.com has now come under harsh criticism for what some consider to be hiding the surcharge from customers. A spokesman for Jet2.com has said that flights have been changed to “now included all taxes and charges.” These changes have apparently been made by company on its own free will and not because of pressure.

The fuel surcharge for each flight varies depending on the duration of the flight.

www.jet2.com