Glasgow Airport security staff recognized for high customer service

Glasgow Airport staff may soon be receiving recognition for their high level of customer service. The security personnel at the airport are among those short-listed to receive a prestigious award recognizing high levels of customer service in the UK.

The National Customer Service Awards will be held in London later this month. Glasgow’s security staff are in the finals for the “Front-line Customer Service Team of the Year” award. Over 120 entries were submitted for the award from the UK.

Other finalists include Southern Railway, West Lancashire District Council, BT, RAC and Barclays, amongst others.

Glasgow airport staff are being applauded for the way they handled the introduction of new security measures last August at for their outstanding efforts to decrease waiting times at security since the introduction of these measures. The staff’s ability to handle these situations demonstrates their high regard for customer service and their ability to put something extra into their jobs.

The airport staff have been instrumental, as well, in the piloting of a new security system known as skyscreen. Skyscreen will soon be implemented in other airports managed by BAA in the UK and uses new x-ray equipment and increased interaction with passengers as a few ways to increase security.

The airport has been incredibly successful with it’s security system. Recent statistics indicate that 98% of passengers spend seven minutes or less in the security process, which is a likely result of an investment of £12 million by the airport on security personnel, training and equipment.

Security manager Marie Duffy said: “The past 12 months have been particularly challenging for all UK airports. Our security team has responded superbly to those challenges, working in partnership with our customer service team to reduce security waiting times and keep any delays to a minimum.”